WITHOUT You Doing The Maintenance, Tenant Disputes, and Rent Collection.
Monthly reporting with income and expense statement to make sure you stay informed with clear and consistent updates
Handling tenant disputes, collecting rent on time, and managing tenant turnover are some of the most stressful aspects. Dealing with unreliable tenants and ensuring consistent rental income can feel like an uphill battle, leading to sleepless nights and ongoing stress.
You also worry that tenants may not take care of your property, potentially causing damage that could affect the value in the future.
You are sitting on a valuable resource: their built-up home equity. Unfortunately, a lack of knowledge on how to effectively use this equity prevents you from funding major purchases or renovations that could improve your home and financial situation.
Busy property owners often find it challenging to dedicate the necessary time to manage their properties effectively. Balancing property management with other personal and professional responsibilities can lead to burnout and neglected properties. This can result in unhappy tenants and lower returns on investment.
Here’s how we can help
Tenants can submit maintenance requests through our online portal or by phone. Our team promptly addresses and resolves these issues using our trusted network of maintenance professionals.
Defining Emergency Repairs
In our lease agreements and company policies, we clearly outline what constitutes an emergency. This typically includes issues that threaten the safety or habitability of the property, such as:
• Major plumbing leaks or sewage backups
• Gas leaks
• Electrical hazards
• Broken heating or cooling systems during extreme weather
• Roof leaks • Fire or smoke damage
• Security breaches (broken locks, windows)
Establishing Communication Channels:
Tenants have multiple ways to reach us or an emergency contact 24/7, including:
• Emergency hotline • Designated email address
• Online maintenance request portal
Prioritizing Response Time:
We aim to respond to emergency calls promptly, typically within one hour. We acknowledge the tenant’s concern and inform them of the next steps.
Assessing the Situation:
We gather information from the tenant about the nature and severity of the issue to determine if it requires immediate action.
Dispatching Qualified Professionals:
If necessary, we contact pre-approved vendors or contractors with expertise in the specific area of repair (plumber, electrician, etc.) to respond quickly.
Documenting Everything:
We keep detailed records of all communication with tenants, vendors, and insurance companies, including photos, repair invoices, and any correspondence related to the emergency.
Following Up:
After the repair is complete, we follow up with the tenant to ensure their satisfaction and address any remaining concerns.
Whether you’re buying, selling, applying a loan, refinancing, or renting out your property, we are committed to making your experience smooth and stress-free.
Contact:
543 Merchant Street, Vacaville, CA 95688
Operations@CornerstoneREHL.com
Phone: (707) 447-8120
Text: (707) 249-2167
FAX: (707) 447-8127
Mon – Fri : 8:00 AM – 8:00 PM
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DISCLAIMER: All loan approvals are conditional and subject to lender review of all information. Loan is conditionally approved when lender has issued approval in writing but not until all loan conditions have been submitted can loan be funded. Specified rates may not be available for all borrowers. Rate subject to change with market conditions. Cornerstone Real Estate And Home Loans Inc. is an Equal Opportunity Mortgage Broker in California, This licensee is performing acts for which a real estate license is required. Cornerstone Real Estate And Home Loans Inc. is licensed by the California Bureau of Real Estate, Broker # 01493006; NMLS # 345575. Cornerstone Real Estate And Home Loans Inc. is approved to originate VA and FHA loans, and has the ability to broker such loans to VA and FHA approved lenders. Cornerstone Real Estate And Home Loans Inc is not acting on behalf of or at the direction of HUD/FHA or the VA.